Order Entry and Shipping Policies

All prices shown on this web site are in U.S. dollars. All times shown are Pacific time zone (either standard or daylight savings, depending upon the time of year).

Shipping and handling charges are based on shipment to U.S. addresses in the contiguous 48 states; shipments to Alaska and Hawaii may incur additional shipping charges; we will contact you if this is the case. At this time we are not accepting international orders.

Minimum order shipping weight is one pound. Orders with multiple items are shipped based upon true total shipping weight in increments of one pound but if the total weight is less than one pound the shipping rates for one pound will apply.

7.7% sales tax will be added to all orders shipped to Washington state addresses.

We maintain inventory on most products but due to the number of items, volatility of demand and vendor production schedules it is impossible for us to guarantee that we will have each and every individual item in stock when an order is received. Orders for in stock items are processed on a "first come, first served basis" based upon the date and time received.

We have outgoing order shipments picked up daily Monday through Friday; there are no orders processed or shipped on Saturday or Sunday.

Production Time for Non-Personalized Items

For in stock items with no laser personalization paid for with a properly authorized credit card or Paypal, orders received before 2:00PM normally ship on the next business day after they are received (i.e. orders received before 2:00PM Monday ship Tuesday, orders received before 2:00PM Tuesday ship Wednesday, orders received before 2:00PM Friday ship Monday, orders received over the weekend normally ship Tuesday, etc.)

Standard Production Time For Laser Personalized Items

For laser personalized items paid for with a properly authorized credit card or Paypal, from January 1 to November 15, standard order production is normally up to seven business days from receipt of order and all information required to personalize the order. NOTE: due to the holiday gift surge, from November 15 to December 31, standard production is up to ten business days from receipt of order and all information required to personalize the order.  All times represent our best efforts and may vary depending upon other orders in the production queue ahead of yours. Quality takes time and attention to detail and we will do everything possible to engrave and ship your order as quickly as possible.

Shipping Transit Times

Orders shipped using standard shipping and handling normally arrive four to ten business days after we ship (NOT receive) the order. 2nd day air orders normally arrive the second business day after we ship (NOT receive) the order. Next day air orders normally arrive on the next business day after we ship (NOT receive) the order.

Delivery Time

Delivery Time is the total of Production Time plus Shipment Transit Time. For example, for a laser personalized item with standard production and standard shipping, Delivery Time would be the 1-7 days for standard production plus the 4 - 10 days for standard shipping = 5 - 17 days total. When you place your order please be sure to allow enough time for both production and shipping transit time.

 

If you have a real rush contact us and we will do all we can to expedite your order.

Orders paid for by check normally ship after we allow a seven business day bank clearing time. We will notify you promptly by email if we will be unable to meet these shipping guidelines; if delivery time is critical we may be able to expedite the shipping of your order; please contact us for a stock check and a firm shipment date estimate before ordering. For purposes of compliance with the FTC "Mail and Telephone Order Merchandise Rule" our stated shipment policy is that we will ship all orders within 30 days of receipt of valid payment and complete destination shipping information.